Club LUKOIL FAQ
ABOUT CLUB LUKOIL & LUKOIL PAY AND ENROLLMENT
What is Club LUKOIL? Club LUKOIL is a free rewards program that allows members to sign up for LUKOIL Pay, get rotating offers on convenience store merchandise, and locate a station.
How do I enroll in Club LUKOIL? Download the Club LUKOIL North America from the App Store or Google Play and follow the prompts to enter the requested information to enroll.
What is LUKOIL Pay? LUKOIL Pay is a free service that Club LUKOIL members can enroll in to pay at the pump or inside by linking their checking account to the Club LUKOIL app. When members pay for motor fuel with LUKOIL Pay, they receive rewards as follows:
5¢/gal. off all day everyday applied at the time of purchase.
Gold members who purchase at least 25 gallons a month receive an additional 2¢/gal. (total savings of 7¢/gal.)
Platinum members who purchase at least 50 gallons a month receive and addition 5¢/gal. (total savings of 10¢/gal.)
How do I enroll in LUKOIL Pay? First enroll in Club LUKOIL (see above), then in the Club LUKOIL app tap the "Pay" button and follow the prompts to link a checking account and enter the requested information to enroll.
How long does it take to link my checking account for LUKOIL Pay? It depends on your bank. Your LUKOIL Pay account will either be activated immediately, or you'll receive an email with additional instructions to complete your enrollment which could take up to three business days. If you are not activated immediately then you will need to complete a bank verification process where 2 small test transactions are deposited to your checking account for you to confirm, or you will receive an email requesting additional information.
After you receive a welcome or verification email notifying you that enrollment is complete, you can begin using LUKOIL Pay after 24 hours from receipt of the email.
What if I receive an error message stating that my email already exists when attempting to enroll in Club LUKOIL? This means that you have previously enrolled in a program powered by ZipLine. To successfully submit your enrollment for Club LUKOIL, enter the enrollment information exactly as it appears on your existing ZipLine account including:
First Name
Last Name
Date of Birth
Driver's License #
Email Address
If you are still experiencing issues with enrollment, please contact ZipLine Customer Service at 877-403-2222.
REWARDS & MAKING PAYMENTS
How do I earn rewards on fuel? You earn the following rewards on fuel when you pay with LUKOIL Pay:
5¢/gal. off all day everyday applied at the time of purchase.
Gold members who purchase at least 25 gallons a month receive an additional 2¢/gal. (total savings of 7¢/gal.)
Platinum members who purchase at least 50 gallons a month receive and addition 5¢/gal. (total savings of 10¢/gal.)
How will I receive my fuel rewards? Every time you use LUKOIL Pay to pay for fuel, you will receive 5 cents off of the advertised price per gallon at the time of purchase. Gold and Platinum members will receive their additional reward after the close of the month, based on how many gallons were purchased during the month.
How do I pay at the pump with LUKOIL Pay? From the Club LUKOIL app tap the "Pay" button and follow the prompts. You will be prompted to enter your PIN (you have the ability to have the app remember your PIN if you don't want to enter it every time), select the station, pump number, and follow the prompts.
How do I pay inside with LUKOIL Pay? From the Club LUKOIL app tap the "Pay" button and follow the prompts. You will be prompted to enter your PIN (you have the ability to have the app remember your PIN if you don't want to enter it every time) and have the cashier scan the code on your phone screen.
How do I save inside the store? Club LUKOIL members can review the offers screen on the Club LUKOIL app for a rotating selection of offers for c-store merchandise.
MY ACCOUNT & SECURITY
Why do you need my birthdate, email address, driver's license number, and last 4 digits of my social security number to enroll in LUKOIL Pay? When you pay using LUKOIL Pay you are issuing an electronic check. This enrollment data will be used to confirm your identity, help to prevent fraud, and communicate with you.
Is my information secure? The security of your information is very important to us. We do not sell or disclose any information to outside parties not affiliated with the programs. Your data is kept safe in secure servers. All banking information is encrypted.
How do I make changes to my account? From the Club LUKOIL app tap the "More" button.
How can I find out more details about Club LUKOIL and LUKOIL Pay? Find the complete program terms and conditions here: https://lukoilamericas.com/en/ForMotorists/ClubLUKOIL/Terms
How do you use my information? Find our privacy policy here. https://lukoilamericas.com/en/ForMotorists/ClubLUKOIL/Privacy
CHARGES AND FEES
Are there any fees to enroll in or use Club LUKOIL and LUKOIL Pay? Club LUKOIL and LUKOIL Pay are free to enroll in and use. Although unlikely, your bank may charge fees for ACH withdrawal. Check with your bank for specific details. There are fees when transactions are returned unpaid. See below for additional information.
What happens if a transaction is returned unpaid? You should not make a purchase with LUKOIL Pay if you know that you do not have sufficient funds in your checking account to cover the amount of the transaction. If a transaction is returned unpaid, your LUKOIL Pay account will be deactivated until you remit payment in full. Returned transactions also result in a return fee being assessed to your account which is in addition to any fees your bank may charge. ZipLine or their assigned agents will try to collect the amount of the returned transaction and associated return fee. If ZipLine or their assigned agents are unable to collect the returned transaction and return fee, your account will be referred to a collection service and your membership may be cancelled. We recommend that you enroll in overdraft protection with your bank to avoid being inconvenienced and incurring return fees.